FAQs page
How long does it take to ship and receive an order?
Our processing time can range from 3-5 business days. We do our best to get orders shipping out ASAP. Also, we offer a "rush processing" for $10 which will get your order shipped within 24 business hours.
Once your order is in the carrier's hands then it should arrive within 3-6 business days depending where you are located. All items ship from Pennsylvania.
Do you ship internationally?
Yes! We ship internationally to most countries. If you are ordering from Canada or any USA state/territory, the website will automatically calculate rates during checkout and let you make a purchase.
If you are purchasing from any other geographic region, please contact sales@grizzlyartdesigns.com with your full address and which items and quantities you would like to purchase for an accurate shipping quote.
Do you offer store pickup?
Yes, our shop is now open for in-store pickup! We are open Monday thru Saturday 10AM to 4PM. In-store pickup orders must be placed online. Once your order is ready, you will receive an email notification letting you know that your order can be picked up. Please be sure to bring a valid ID and have your order confirmation email on hand. We look forward to seeing you!
How much is shipping?
Spend $150 and get free shipping within the USA contiguous 48 states. The shipping cost for orders under $150 is flat rate $10-$15.
Alaska, Hawaii, Puerto Rico, Guam and international addresses are different rates. For international orders the buyer is responsible for any duties or taxes charged by their country.
What is Processing Time? (RUSH PROCESSING)
For most companies, processing time is the time it takes for us to process your order (print labels, pick the items, package order and everything involved before it gets shipped). Every company has only so many orders they can process daily, and if we exceed that limit (more incoming orders than we can process in a day), then it’s possible that it may take more time to PROCESS the order. In order for your package to be expedited, many of us offer RUSH processing if you are in desperate need so your order can be processed and be ready for shipping ASAP!
What is Shipping?
After we process the order, either a business owner will drop off packages to a shipping company or the shipping company will pick it up from their place of business or home! After the order has been processed by the seller and in the hands of the shipper, the destiny of the shipment, in a lot of cases, is out of either the seller or the buyers’ hands. The seller and the buyer also have the same access to tracking/ history of the shipment.
After the package is shipped, it will go through the shipping company’s delivery network and make it’s way to it’s destination.
What is the Return Policy?
We accept returns as long as items are in their original condition and packaging. This includes tumbler boxes being in their original condition as well, without having any dents or rips. To initiate a return, just pack up the items you are wanting to return, and have it dropped off at UPS. Put a note inside the box saying Return For Refund and the order number. Once those items arrive back at our warehouse, we will inspect them and initiate the refund accordingly. Refunds can take up to 10 business days to fully process.
Return Address: Please email us for a return address.
What is the Exchange Policy?
Please email us at sales@grizzlyartdesigns.com for any exchange needs. We advise customers to return any unwanted items and then just place a new order for the items that are needed.
When will Cups/Tumblers be in stock?
We try to replenish our tumbler inventory about every 7-10 days. That could be a variety of different shapes and sizes, but new inventory is coming quite often.
What do I do if my tracking says delivered but I did not receive the product?
- Check with neighbors if it was mis-delivered to their house.
- DO NOT FILE A LOST CLAIM. You should first call Fedex/UPS and set up a trace so they can try to find it and deliver it to you.
- Once the trace comes back negative, contact us sales@grizzlyartdesigns.com so we can file a lost claim.
Whom do I contact if I am missing products?
You can email us at sales@grizzlyartdesigns.com with pictures of what you received and the box it came in. Make sure to include your order number in the email as well.
Are there any coupons available?
We do not do coupons. We do our best to offer everyday affordable prices. The only way to get discounted pricing is if you order certain products by the case or if we have promotional deals.
How long does it take to get my tumblers?
Please allow 4-5 business days for your order to get packaged and shipped out of our warehouse. We do our best to ship orders out ASAP! Packages ship from Arizona and you can choose FedEx or UPS. So normally, you should receive the package within about 6-7 business days. However, if we do a big re-stock, sometimes those processing times get delayed by 2-3 business days.
What do I do if my package shows delivered but I did not receive it?
Make sure to follow these steps:
- Check with neighbors if they received the package in error.
- Walk/Drive around your neighborhood to see if you can spot a box that may look like your package. Cautiously approach the homeowner and let them know what happened before taking the package.
- Confirm you have provided the correct shipping address, including any apartment or suite numbers.
- IF the package has not been located, call Fedex or UPS and set up a TRACE ASAP! Get the trace number and notify the seller that you did not receive the package and that you have set up a trace. You have 7 days after delivery notification to set up a trace. Sooner it’s done, the better.
- Fedex or UPS will tell you one of 2 things after 3-5 days in investigation: 1. It’s lost and to file a claim OR 2. It was delivered correctly based on GEO tracking and after asking the delivery driver.
- If they say it’s lost - Ask the seller to file a lost claim and work with them to resolve the issue.
- If they say it was properly delivered, chances are the seller won’t be able to win a lost claim and it will be deemed as THEFT. In this case, you will have to contact your credit card company (or bank) for a THEFT claim. You should also file a police report for theft.
Most sellers will offer a signature confirmation option during checkout. IF they do, and you have issues with deliveries, it’s highly recommended to choose this option. Even if the driver does not get your signature, and falsely writes your name that you signed it (it happens) - it gives us a little more insurance to fight with the delivery companies for your package.
What do I do if I have Barcode/ Re-Label issues, the delivery dates keep changing or there are weather issues?
These things are completely out of the seller’s and the buyer’s hands. For issues like these, the best thing to do is contact Fedex or UPS for an update. They usually say if it has been 10 days since the last scan, to call in and set up a TRACE and follow the trace instructions so we can eventually file a lost claim!
My package is delayed/ lost in the mailing system, what now?
We as online businesses want our products to reach the customer. Our goal is not to refund or have all our customers complaining that they did not receive the package. Unfortunately, when shipping delays occur, we have to follow the shipping company’s procedures and wait the package out. The best thing to do if you need the package urgently is order again and work with the seller on the original package. Many times, the shipments arrive late or a neighbor has them and they will take their time to return it to you.
PRO TIP - If you ship your package to your work/commercial location, you automatically get signature confirmation no matter the size of your order.